Customer Care

Delivery

Orders in Colombia will be shipped during the next business day via Deprisa. The delivery takes between 1 to 2 business day.

All international orders including U.S ship via DHL Express. The delivery takes between 2-3 business days. The flat fee is $30.00 USD and will be added during your checkout.

If the jewelry piece is out of stock, allow us 10 business days to deliver, remember each piece is 100% delicately handmade for you.

Once your package is ready, you will receive an email with your tracking number and further details.

Duties and taxes might apply upon arrival at the destination country. International customers are responsible for any of these charges. 

Due to the current COVID-19 situation, our delivery times may take longer than usual. Thank you for the patience and support!

Returns

We hope you fall in love with your piece. However, if you are not satisfied please contact us at Info@hameshajewelry.com writing your full name, order number and request. We are happy to replace, exchange it for another piece or send you a gift card for a future purchase. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your piece must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Repairs

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will gladly repair any defective jewelry within 30 days of purchase at no cost.

For future damage requests, please contact us at Info@hameshajewelry.com 

Each case will be studied individually by our team, fees may apply. 

We will try our best to bring your favorite Hamesha piece back to life. 

Product Care

Due to our handmade process, pieces may vary slightly. Since each is made in 24k Gold-plated brass, please expect natural darkening over time with everyday wear.

To mantain the beauty of your Hamesha piece, avoid contact with scratching surfaces, humidity, chemicals, alcohol & soap. 

Gently clean the jewelry with a soft cloth and store separately in a dry place.